Shipping & Return Policies
All X-Chair.com orders that have selected “curbside delivery” will ship ground via FedEx and have an ETA of 5-7 business days unless otherwise noted. Product will be dropped off at the consumers front door, boxed unassembled. Minor product assembly will be required upon receipt. Reference the shipping map below to get a better understanding of transit times. Once your order has been placed, please allow for 24-48 hours handling time.
All X-Chair.com orders that have selected “assembled delivery” will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days unless otherwise noted.
White Glove Delivery
All X-Chair orders that have selected “white glove delivery” will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days unless otherwise noted. This will include inside delivery of the chair, setup, assembly & trash removal. Customers will be notified at least 24 hours prior to their delivery to schedule an appointment.
X-Chair.com purchases come with the reassurance of a 30 day money back guarantee unless otherwise noted at time of purchase. If you are not satisfied, you may return the item within 30 days of delivery for a full refund of the purchase price less $99 to cover a white glove pick-up. All purchases are eligible for an exchange within that same 30 day time frame, a $99 return shipment still applies. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit minus the return charge.
Please call 1- 844-4XCHAIR (844-492-4247) for a return authorization and shipping instructions. X-Chair.com will not accept any return that is made without a return authorization number and processed through our return service.
All Items will be picked up using our freight carrier of our choosing. The pick-up for return normally happens within 3-4 business days from the date of request. The carrier will make up to three attempts to retrieve the merchandise from the purchaser. It is the responsibility of the purchaser to ensure the item is ready for pick up. It will also be the purchaser's responsibility to make arrangements in order to hand off the package to the common carrier. The carrier will schedule a specific day & time for pick-up.