Shipping & Return Policies
All X-Chair.com orders that have selected “curbside delivery” will ship ground via FedEx and have an ETA of 2-7 business days, unless otherwise noted. Product will be dropped off at the consumer's front door, boxed unassembled. Minor product assembly will be required upon receipt. Reference the shipping map below to get a better understanding of transit times. Once your order has been placed, please expect for 24-48 hours for order processing.
Please note all shipping rates are only applicable to delivery inside of the United States not including Hawaii & Alaska. Additional charges may apply for international shipments and shipments outside of the continental U.S. Additional charges may apply if you are located 50 miles or farther from a major US airport. Should these charges apply, an X-Chair Sales Representative will contact you within 48 hours of your order date.
All X-Chair.com orders that have selected “assembled delivery” will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days, unless otherwise noted.
White Glove Delivery
White glove delivery is available upon request for an additional charge. Please contact the X-Chair sales team at 1-844-492-4247 for a quote or more information. All White glove deliveries will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days, unless otherwise noted. This will include inside delivery of the chair, setup, assembly & trash removal. Customers will be notified at least 24 hours prior to their delivery to schedule an appointment.
X-Chair.com purchases come with the reassurance of a 30-day money back guarantee unless otherwise noted at the time of purchase. If you are not satisfied, you may return the item within 30 days of delivery for a full refund of the purchase price less $99 to cover a knocked down return kit. Due to the unique functionality of the DVL (Dynamic Variable Lumbar), we request that you keep and use your chair for at least 10 days to allow your body to properly adjust to your X-Chair. If you still wish to request a return after 10 days, please call X-Chair Customer Service. One of our Customer Care representatives will walk you through all the features and adjustments to ensure you are experiencing all that X-Chair has to offer. In the event that a return is required, X-Chair will ship you a special return kit and return shipping label to pack up your chair and return it back to us. All purchases are eligible for an exchange within that same 30-day time frame, a $99 return shipment still applies. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit minus the return charge.
Please call 1- 844-4XCHAIR (844-492-4247) for a return authorization and shipping instructions. X-Chair.com will not accept any return that is made without a return authorization number and processed through our return service.
All Items will be picked up using the freight carrier of our choosing. The pick-up for return normally happens within 3-4 business days from the date of the request. The carrier will make up to three attempts to retrieve the merchandise from the purchaser. It is the responsibility of the purchaser to ensure the item is ready for pick up. It will also be the purchaser's responsibility to make arrangements in order to hand off the package to the common carrier. The carrier will schedule a specific day & time for pick-up.