FAQs

To initiate the cancellation of your order, please contact us here. Please note our orders process quickly! XChair.com only accepts cancellations or changes to your order within 24 hours of order placement. After 24 hours, your order has begun production and cannot be cancelled or changed. Upon receipt of your Cancellation Request, our Customer Service team will look up the status of your order and let you know via email if it qualifies for cancellation. If the order does not qualify for a cancellation, return shipping fees will apply per our Return Policy

Don’t worry, you’ll get what you paid for! Payment is collected at the time of purchase to secure your order within our inventory. Once payment is processed on our end, your order begins to process in our facility and will be shipped shortly after.

Absolutely! Please order the desired chair through our website, and fill out our Customer Service Request form with your order number and tax exemption certificate. We will then reach out to our accounting department to get the tax amount refunded back to your method of payment, which can take 3-5 business days. *Note: X-Chair only accepts tax exemption certificates for Education, Government and Health Care. Tax exemptions based on reseller status cannot be used.

Most of the year we ship in-stock items within 3-5 business days of the order being placed. During promotions or high-volume times this processing time may increase. For the most up to date shipping times please check the tracking number of your order.

Sometimes we sellout of certain product. People have great taste! In the event the product you ordered is on back-order, our customer service team will contact you and let you know inventory lead times. While we know this is not ideal, but we promise it will be worth the wait!

Right now, we ship within the United States and to Canada. We're working on getting more stamps in our passport to serve our global fans!

Yikes! We do not like to hear that, but we know things happen. Our chairs have a 15-Year Limited Warranty. Depending upon the level of damage, we can help you get a new chair or a replacement part. Check out our Warranty Policy to see what options you have.

Don’t fret – it is easy to clean X-Chairs. Regardless of the fabric type of your chair, we recommend using warm, soap, and a light cloth to wipe off any spills or dirt that is on your chair. Gently rub the affected area and dry with a dry cloth or paper towel. Viola! Your chair is clean and back to new. Please do not use chemical cleaning products such as bleach. This can harm your fabric, versus cleaning it.

General wear and tear on a chair can happen. It doesn’t mean your chair is broken; it means it just may need a tune-up.

• Squeaking. Use Food Grade Silicone on the areas that seem to be squeaking.
• Loose parts. Use a tool to tighten all visible screws.
• Tight parts. Use Food Grade Silicone on the affected areas to see if it loosens. Also try warming the area with a hairdryer – sometimes cold temperatures can lock parts in place.
• X-HMT/Elemax one or more settings don’t work. Please let your unit fully run down, and then fully charge the unit back up before use. Please do not use the unit while charging.

If these tips still don’t work, review our Warranty Policy and see if your chair qualifies for a replacement part.

X-Chair chairs are designed to be adjusted to fit your body to support proper ergonomics. If you aren’t feeling comfortable in your chair it doesn’t mean the chair is broken, it could just not be adequately fitted! We recommend watching our Adjustment Videos for your specific chair model to learn how to adjust height, lumbar support, headrest support, and arm support. Our videos can be found here. Or, feel free to chat our support team and then can offer you tips on how to adjust your chair.