Returns & Exchanges

30 Day Trial & Return Policy  

Xchair.com purchases come with the reassurance of a 30-day trial period. If you are not satisfied with your product, you can return your product within 30-days of delivery for a full refund, minus the cost of the return kit (office chair products only) or return box and shipping fees.   

Returning an Office Chair 

Is your chair in its original packaging and unassembled? Follow these instructions to complete your return: 

1. Complete the Customer Service Request Form:  Customer Service Request Form. X-Chair will not accept any return that is made without a return authorization number and processed through our return service.   

2. Schedule a Return Pick-Up: Our customer service team will provide a return label and schedule your pick-up in order to facilitate the shipping of the product back to our facility. All Items will be picked up using the freight carrier of our choosing. A specific date and time for the pick-up will be scheduled with the carrier and shared with the customer.  

3. Package Your Return Properly: The carrier will make up to three attempts to retrieve the product from you. It is the responsibility of the purchaser to ensure the item is ready for pick-up: in original packaging, with all pieces, paperwork, and parts enclosed, and securely taped for transit.  

4. Review Return Fees: Return Pick-Ups will incur a fee depending upon the location of the pick-up. This fee will be deducted from the total of your refunded order amount, which will go back to the original payment method. Once your return is received and verified, our team will process your refund 

Return Fees:
East Coast: $49.99
Central: $59.99
Mountain/West Coast: $69.99

5. Get Your Refund: Once your return is received and verified at our warehouse, our finance team will process your refund. Please allow, up to, 10 business days for your refund to appear on your original form of payment. 

Is your chair assembled? Follow these alternative instructions to complete your return: 

Complete the Customer Service Request Form:  Customer Service Request Form. X-Chair will not accept any return that is made without a return authorization number and processed through our return service.   

Receive a Return Kit: The return kit is a specific box we will send you with disassembly instructions guiding you on how to take apart your chair and place the parts properly in the return kit box. The return kit will also come with a prepaid return shipping label. The item must be returned in like-new condition, with all parts and accessories within 30-days of receipt of the return kit to ensure full credit minus the return charge. Download the Return Kit Instructions here. 

Review Return Kit Fees: Return kit fees will be deducted from the total return amount. These fees are dependent upon the region you are shipping from: 

Return Kit Fees:  
Orders in the continental United States: $149.99  
Orders in Alaska, Hawaii, or Canada: $199.99  
International orders (including Puerto Rico) are considered final-sale and are not eligible for returns.  

4. Get Your Refund: Once your return is received and verified at our warehouse, our finance team will process your refund. Please allow, up to, 10 business days for your refund to appear on your original form of payment. 

Returning an Accessory 

X-Chair accessories are products we sell that are not office chairs. This includes products such as desks, monitor arms, desk accessories, office chair accessories and more. 

Please note that accessories can be returned only if they are unassembled, like-new and in the original packaging. 

To complete your accessory return, follow the steps below: 

1. Complete the Customer Service Request Form: https://www.xchair.com/pages/contact Xchair.com will not accept any return that is made without a return authorization number and processed through our return service. 

2. Review Return Fees: Different return fees apply depending on the type of accessory you are returning and will be deducted from the original order amount and refunded back to the original payment method.  

Order Cancellations 
To initiate the cancellation of your order, please complete the Customer Service Request Form. If your order has already started processing in the warehouse, or has already left our facility and is in transit, it cannot be cancelled. Upon receipt of your Cancellation Request, our customer service team will look up the status of your order and let you know via email if it qualifies for cancellation. If the order does not qualify for a cancelation, you can refuse delivery of the order, or contact Customer Service once the product has arrived. Once it has arrived, our team can help schedule a return pick-up and send a return label. There is no fee for a cancellation return request as long as the product is still in its original packaging and unopened. You can follow the return process upon receiving your product   

Exchanges  
We do not offer product exchanges. Instead, we ask that you cancel your order, or return if already received. From there you will receive a refund, and can then order a new product. Please note, a return fee applicable to the type of return will be added to your RMA until the new chair has been purchased.