Frequently Asked Questions

How can I place my order?

Simply click "Buy Now" in the top right of this website and you will be directed to a page that allows you to compare all 3 models and select the one you would like to purchase.

How can I become an X-Chair Dealer?

X-Chair is currently accepting new dealers nationwide as well as internationally. Please proceed to the "Become a Dealer" page for information on registering or call 844-4XCHAIR (844-492-4247).

Is there sales tax?

All Xchair.com orders are tax free.

Are their quantity discounts available?

Yes, there are price breaks based on the quantity of your order. Please contact us at 844-4XCHAIR (844-492-4247) for more information. You may also visit Corporate Sales in the top right of this website.

What are the delivery options and costs?

All Consumer orders inside of the Continental U.S. ship for free from Beltsville, MD on standard curbside delivery. All dealer orders and bulk purchases are F.O.B. Baltimore, MD. For detailed shipping information and additional options, you can review our shipping details.

Do you deliver outside the United States?

We will deliver outside of the United States. Please contact us at 844-4XCHAIR (844-492-4247) for a shipping quote.

Can I track my order?

You will recieve a tracking email once your order has shipped. If you have additional questions regarding your order you should call 844-4XCHAIR (844-492-4247).

What are my payment options?

We accept all major credit cards and secure PayPal payments.

Can I order fabric swatches?

Yes! Contact us by phone or email to request a fabric swatch. We will be happy to ship it out to you the same day.

Does X-Chair require assembly?

The X-Chair is available to order both unassembled and fully assembled. Assembly should not take more than 15 minutes, and detailed assembly instructions are included. The instructions are both written out and illustrated for your convenience. You may also visit our assembly page.

How do I adjust my X-Chair to fit me?

Your X-Chair comes with an adjustment guide that provides information on how to work each adjustment mechanism and how to determine your optimal position. This information can also be found here.

What do I do if my X-Chair stops working properly?

All X-Chairs come with a limited 15 year warranty. If your X-Chair has become damaged through normal use, contact us by phone or email. We may request to see a picture or video of the damage. Read the full policy here.

How do I care for my X-Chair?

The X-Chair is built to be durable, but it is not designed to withstand extreme temperatures or unusually dirty conditions. Keep scissors, knives, and other sharp objects away from the mesh & leather to avoid tearing.

To clean your X-Chair, dampen a cloth with water and gently wipe.

What is the Return/Cancellation Policy?

Read the full return policy here.