Replacement part fixed the chair
"no instructions with the part, but instructions are available on line. with the proper tools, it is easy to do."
Buying for a team? Learn more about bulk pricing
Buying for a team? Learn more about bulk pricing
Buying for a team? Learn more about bulk pricing
Overall rating: 4.76 / 5 from 25 reviews.
Customers have mixed opinions about the cylinder's height, while generally appreciating the chair's addition to their furniture.
Review topics: ["chair","cylinder","level"].
"no instructions with the part, but instructions are available on line. with the proper tools, it is easy to do."
"I ordered this cylinder per the advice I received from X-Chairs customer service. It was the best customer service I've had in quite a while! Along with a link to the cylinder, the customer service rep provided me with instructions for installing the new cylinder which worked perfectly."
"The replacement cylinder works great. Installation required a good hammer but went well. Chair remains an excellent part of my daily work process."
"The piston arrived quickly. It wasn't hard to replace, but there were no info on how or even a link to go to to replace the piston. I did find one from another manufacturer and it helped."
"After five years of service I needed a new chair cylinder to replace the original slowly leaking cylinder. The Free Shipping was an added bonus when you consider the weight of the cylinder being sent. Once received, I reached out to customer service for directions on removing and replacing the cylinder. I was promptly sent detailed directions so I would not damage my chair during replacement. The price was so good on the cylinder I ordered another one for future use as I believe I will get many more years of service from the best chair I have ever purchased, the X2 K-Sport."
"What a great company and what a rare customer service experience!! I purchased an X-3 in early 2023 and never had a problem of any kind with it. The other day the five-star chrome base snapped off one of the caster arms. I contacted X-Chair and within minutes I received a case number and reply from Andrew. I sent at his request my purchase receipt info and photos of the damaged base, and once again, within a few minutes Andrew contacted me to inform me that a new Seat, Base and Cylinder were being packaged and would be sent to me via Fedex. It took Andrew less time to resolve my case than it has taken me to write this review; just incredibly efficient, professional and courteous customer service. Also, a company that is 100% behind the products they sell."
"easy process"
"Thank you for the great customer service with what part I needed to fix my chair!"
"ordered a new piston. Came quickly and was an easy fix. Perfect and efficient. thank you"
"good add on to set best seat height!!!!"
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